ORDERING INFORMATION & TERMS OF USE


ADDRESS & TELEPHONE NUMBER

PCWMICRO Canada Inc
308A - 72 St. Leger Street
Kitchener, Ontario N2H 6R4
Tel: 647-827-0502 Fax:647-689-2262


QUICK ON-LINE ORDERING

PRIVACY NOTICE


PAYMENT OPTIONS

Cashier Check or Money Order: You may pay by cashier check or money order in
Canadian funds, drawn on a Canadian bank.

Net Term Account: PCWMICRO Canada (PCW) is pleased to offer the convenience
of Net Term account payment to School, Government Agencies and Fortune 1000
Companies. Please contact us for information on obtaining an Net Term account status or click
here to download our New Account Application in PDF file format.

C.O.D.: Company checks are accepted (subject to credit approval). Please add
$7.00 per C.O.D. order. Please click here to download New Account Application
in PDF file format. We accept Cashier Check for first time buyer.


School Account: School / University Purchase Order are accepted.
Please click here to download School Credit Application on PDF file format.


30-DAY MONEY BACK GUARANTEE

Customers wishing to return merchandise for a refund, credit and/or
exchange must do so within 30 days with 15% Re-stocking Fees from
the date of order. Returns without an RMA# will not be accepted.
Please call our customer service department at (516) 997-5050 or send
e-mail to support@pcwnet.com to request an RMA#. Returns must be
shipped freight prepaid with the RMA# clearly visible on the outside of the box.
Sorry, no freight collect packages will be accepted. A copy of the PCW
invoice must be enclosed with the return item(s) along with an RMA# to process your
return. Books, kits, software, custom build systems, OEM systems and
special orders are not returnable
. A special order consists of products not
listed in the PCW catalog, online catalog listing or catalog listed products
sold at OEM quantity are not returnable
. Products developed under the OEM
service are not refundable. Shipping charge and return shipping costs are not refundable.


PCWMICRO Canada Inc (PCW) LIMITED WARRANTY INFORMATION

PCW warrants all merchandise against defects in material or
workmanship for a period of (1) one year from date of purchase unless
otherwise stated. Longer and/or broader warranties may be provided by
the manufacturer of a particular product. Defective items must be shipped
prepaid. This warranty shall not apply to any item where defects have been
caused by improper customer assembly, failure by customer to follow
instructions, product modification, negligent or improper operation.

Server Products - Extremenode, ATXBlade Server, Cserver, RServer
and CTServer come with One (1) Year Warranty (Parts & Labor). Please
see the PCW Warranty Replacement Program.

Special Note: CServer, RServer and CTServer purchased before
September 16, 2002 come with 2 Years Warranty. (Parts & Labor).

OEM Systems: OEM Systems come with (1) Year Warranty (Part & Labor)
to the original OEM customers. Warranty service is not available to OEM
customers' clients.


Component Products
- Memory Modules, Rackmount Chassis & Accessories,
Power Supplies and RLK units come with (1) Year Warranty (Parts & Labor).
Please see PCW Warranty Replacement Program.


LIMITATION OF LIABILITY

PCW's liability shall be limited to the repair or replacement of defective
products in accordance with the PCW limited warranty. PCW shall not
be liable for any incidental, special or consequential damages for breach of
any warranty, expressed or implied, directly or indirectly arising out of
PCW's sale of merchandise, including any failure to deliver any
merchandise, or arising out of customer's installation or use, whether
proper or improper, of the product, separately or in combination with
other equipment, or from any other cause. Products sold by PCW are
not authorized for use as critical components in life support devices or
systems.


SHIPPING (Canada only)

Orders received via fax/phone/online order by 3:00 p.m. Eastern Standard Time
Monday through Friday will be shipped the same day (In-stock items only).

Orders received Saturday and Sunday will ship by the following Monday
(except on holidays).

About 95% of orders received via the Internet by 3:00 p.m. EST
Monday through Friday will be shipped the same day (In-stock items only).
The rest of the orders will be ship within 24 hours.

If you have an urgent order, please call us via phone and request the order to be
ship via Next Day Air.

Same day shipping policy is subject to credit approval and stock availability.

Please add $5.00 for all orders less than $20.00.


INTERNATIONAL ORDERS

All foreign orders must be prepaid, wire transfer, traveler's checks, cashier's
check or money order drawn on a U.S. bank in U.S. funds only. Please do
not send cash. PCW cannot accept letters of credit as a form of
payment.

International Shipping & Handling
Shipping is via courier or postal service, depending on your preference,
insurance availability, and the size and weight of your package. PCW will
apply actual shipping charges to all foreign orders. All returns that meet
postal requirements must be sent prepaid via air parcel post. All courier
shipments to Canada and Mexico require a certificate of origin. PCW
will provide a certificate of origin for a $25 processing fee.


ATTENTION PURCHASING AGENTS

To meet the needs of corporate and education purchasers, PCW offers
personalized service and bulk discounts through our new Inside Sales and
Wholesale departments. To inquire about OEM quantity discounts and
large order discounts, please call us at 1-647-827-0502,
or fax at 1-647-689-2262. You may also send us an e-mail at sales@pcwmicro.ca

Copyright ©2005-2012 PCW Microsystems, Inc. All rights reserved.